Payment, renewal and cancellation

Payment

Monthly plans (4 or 8 lessons) are prepaid and charged in Brazilian reais (BRL) each cycle. In Brazil, via the Asaas platform: Pix, Pix Automático, credit card or boleto. International cards are processed by Stripe, also in reais. Single lessons are paid when booked. A service invoice (NFS-e) is issued automatically and emailed to you after each payment.

Renewal

Your plan renews automatically each cycle, on the same date you signed up, until you cancel. At least 5 days before each charge you receive a reminder by email or WhatsApp with the date, the amount and how to cancel. There is no minimum term, no lock-in and no fee.

7-day right of withdrawal

Because you sign up remotely, you may withdraw within 7 calendar days of accepting the contract or of your first payment, whichever is later (Brazilian Consumer Code, art. 49). Just tell us through the channel you used to sign up; we confirm receipt straight away. You receive a full refund of everything you paid, with no deduction for lessons already taken, within 7 days and to the same payment method.

Cancel at any time

You can cancel your plan at any time, with no fee, through the channel you used to sign up, or by WhatsApp or email. We confirm receipt immediately and stop all future charges. You choose: end at the close of the cycle, using the lessons already paid for until then, or end now, with a pro-rata refund of paid lessons not yet used, within 7 days and to the same payment method.

Rescheduling and cancelling lessons (24h)

Lessons can be rescheduled or cancelled free of charge with at least 24 hours’ notice, via the booking link or WhatsApp. Cancellations with less than 24 hours’ notice and no-shows use up the lesson credit. This is not a penalty: it is the use of the slot that was reserved for you. If the teacher manages to fill the slot with another lesson, you get the credit back. Once per cycle, for illness, a family emergency or force majeure notified before the lesson starts, a late cancellation does not use the credit. The 24-hour rule never applies when a lesson does not happen because of the teacher’s or the platform’s delay, technical failure or cancellation. Arriving late does not extend the lesson.

Lessons cancelled by the teacher

If the teacher needs to cancel or reschedule, the lesson is always made up at a time of your choice or, if you prefer, refunded. These credits do not expire at the end of the cycle and remain valid for at least 60 days.

Credit validity

Each cycle’s credits are meant to be used within that cycle. Unused credits (except those used up under the 24-hour rule) roll over automatically, once, to the next cycle, up to half of the lessons in your plan (2 on the 4-lesson plan; 4 on the 8-lesson plan). Above that limit, credits expire at the end of the cycle only if the teacher offered enough time slots (at least twice the number of remaining lessons, on different days and times), and always with at least 7 days’ warning. If an expiry seems unfair in your case, talk to us: we will review it in good faith. When you end your plan, paid credits that are still valid, including rolled-over ones, are refunded.

Pause

You can pause your plan for up to 4 weeks in any 12 months, giving at least 7 days’ notice before the next charge. There are no charges during a pause and your valid credits are frozen. The teacher’s holidays are announced 30 days in advance, and weeks without lessons are not charged.

Annual price adjustment

Prices may be adjusted once every 12 months in line with Brazil’s IPCA inflation index (IBGE), with at least 30 days’ notice. If you do not agree, you can cancel free of charge before the adjustment takes effect.

Diagnostic session

The 30-minute diagnostic session is free and carries no obligation.

Contract and documents

This page summarises the rules. The full terms are in the service agreement sent with your proposal before any payment; if they differ, the agreement prevails (the Brazilian Portuguese version governs). The agreement only changes with your express agreement: changes required by law or solely in your favour apply after notice, and without your agreement the current terms continue. Jurisdiction: if you live in Brazil, you may choose the courts of your own domicile or another venue allowed by law; if you live abroad, the courts of São Paulo, Brazil. See also the Terms of Use and Privacy Notice.

Questions or cancellation requests: hello@englishwithhilani.com.

Last updated: September 28, 2026